You ask

We Respond

Below are questions that we get from time to time and we have provided our responses here. If we have missed something, please let us know below and we’ll get back to you asap.

Are you licensed?

Yes, we are licensed Buyers Agents (Lic#10050028) and members of REBAA (Real Estate Buyers Agents Association). As a licensed Buyers Agent we need to carry Professional Indemnity (Policy#201607-1166 BIA) and Public liability insurances (Policy#15T5590335).

Why use a Property Concierge?

We save you time and money by searching, inspecting, analysing and negotiating the best price & terms on your behalf - resulting in a more efficient and faster purchase. We also manage all communication with the Real Estate agents and professional service teams, putting more money in your back pocket and time back in your diary.

Why Milk Chocolate?

We understand the processes of buying, provide objective information, advice and recommendations. Allowing you to make better decisions.

How do you know where to invest?

With over 10 years of experience, we are property purchasing professionals. We work with a team of Data Scientists who are the engine room of our business; researching the trends and market movements before they happen. They identify the relevant information hidden in vast amounts of data, to enable us to make smart purchasing decisions.

How long does it take?

On average 1-2 weeks of research and up to 4 weeks of viewing properties. We don’t promise to find a home in 3 days. We cover every touch point of the process for our clients - we leave no stone unturned.

Who will I be talking with?

You will have one point of contact for your project, ensuring a more streamlined and comfortable process for you. Relieving all the un-necessary stress of purchasing property.

Can you handle my mortgage, conveyancing and inspections?

We are a one-stop-shop for all communication with your solicitor, mortgage broker, accountant and managing agent. Our team of professional services are on hand to make the process as easy as possible for you. Giving you more head space for yourself.

Can I borrow money while I’m overseas?

Most definitely. Our team provides access to the best lenders who specialise in both expat and local lending. We manage the process on your behalf.

I can access properties online, what do you do differently?

We provide you access to properties off market through our extensive network and database and unique advertising methods. Providing more properties for selection.

I hear Australia is so expensive, how can I afford to buy in Australia?

There are many markets in Australia, all at different stages of the property cycle. We work across the different price points nationwide.

Will i hear from you once we’ve made the purchase?

Most definitely. This is just the start of the journey. We monitor your purchase moving forward providing advice on your property value, rental returns and how these can work even better for you.

I live overseas, it’s really hard to complete all the paperwork

We are your eyes and ears on the ground, we facilitate the purchase and can act as your Power of Attorney to create a more seamless and efficient transaction. Less paperwork, less hassle.

Will you help with any renovations?

Yes, included in our fee is an Interior Design consultation to provide you with advice on colour palettes, room layout, soft furnishings, fittings & fixtures. We also project manage any required structural or cosmetic renovations.

How do you communicate?

Through our bespoke client website, social channels, Skype and phone calls in your time zone. Or face-to-face meetings if you live in Sydney.

What are your fees?

We believe in total transparency, therefore we charge a flat fee for our services and on-costs. To discuss our fees please get in touch on the contact form below.

Can I claim your fees as a tax deduction?

Our fees may form part of the cost base for capital gains purposes, thereby reducing any capital gains tax you will have to pay when you sell the property. The cost base is made up of the purchase price of the property along with many of the costs associated with the purchase, holding and sale of the investment property. This is not relevant if we are buying a property that you will be your principal place of residence. As for costs associated with renovations, all costs including the engagement of a Milk Chocolate project manager will add to the cost base for the property at the time of calculating the final capital gains tax position upon disposal.


Still have a question?

Drop us a note below and we’ll get back to you straight away. Alternately, you might also find your answer in one of our blogs by clicking here.

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