Upgrades and Maintenance
Our Maintenance team offers a hands-on, value-driven service, managing everything from repairs to small-scale renovations, ensuring high-quality work and time-saving solutions for property owners.
Our Smart Home Upgrades
If you’ve had a great experience purchasing property with Milk Chocolate, think of our Maintenance team as an extension of that dedicated service
A practical, value-driven approach
If you’ve purchased a home with the intention to add value, or just one that’s in need of a upgrade, that’s where our Maintenance team can help. Think of it as providing services beyond the scope or expertise of a Property Manager through to small-scale renovations.
If your property requires a schedule of maintenance, repairs or capital works, our team will handle the lot. With your approval along the way, we’ll agree on a scope of work, source multiple quotes, provide recommendations, manage the required trades, provide updates and ensure the work is carried out to a high standard.
You’ll receive clear, fixed-price staged invoices, a detailed record of the completed works, and best of all - time back in your diary.
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Our Services
Depending on the project type, we will do any or all of the below on your behalf:
✓ Preparation of scope of works
✓ Ensure leasing compliance requirements are incorporated
✓ Budget implementation and management
✓ Professional services tender management
✓ Implement and manage timelines
✓ Project management of professional services
✓ Progress and cost control/monitoring
✓ Weekly client updates via software platform
✓ Specify fixtures, fittings, colours and joinery (if applicable)
✓ Provide complete records of works undertaken
✓ Deliver your property in a lease-ready condition
✓ Liaise with your property manager to handover
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How we make a difference
Dedicated team: While Property Managers are typically responsible for hundreds of properties, our Maintenance team offers a dedicated resource to ensure your scope of work is completed efficiently, minimising any vacancy time.
Network: Our team will source quotes from our extensive, vetted trade network. Any savings we make through our preferred suppliers go straight back into your pocket.
Experience: Our team brings years of experience in construction project management, interior design and property management.
Time Saving: We manage the whole process on your behalf from start to finish. We’ll hand over to property management with the home in a lease-ready condition.
As a founding signatory of the Energy Efficiency Standards, we can make recommendations on energy efficiency property features and upgrades, each of which can provide an energy performance uplift for the property. For the occupant, they deliver the potential for reduced running costs and increased comfort.
Workflow and Process
Stage 1: Kick Off
Introduction to the team, confirm scope of work
Milk Chocolate fee determined, scope and fee
signed off. Stage 1 invoice shared for
payment (50%)
Client portal created
Stage 2: Tender & Approval
Scope shared with trades to quote, and Milk Chocolate makes recommendation
Spec fixtures, fittings, colours agreed, and quotes approved
Timeline agreed, work orders issued
Stage 3: Works Commence
Timeline added to your portal, work commences on site
Purchase all fixtures, fittings and arrange delivery
Trade invoices paid using funds held in trust
Weekly client updates via portal. Ongoing progress and cost control and monitoring
Stage 2 invoice shared for payment (50%)
Stage 4: Completion & Handover
Trade completion verified
Balance invoices collated paid using funds held in trust
Share record of completed works, handover to Property Management
FAQs
Find answers to your questions about our Upgrade services and how we can assist you.
We recommend you seek tax advice regarding depreciable assets and expenses that may be tax deductible. Milk Chocolate does not claim to be able to provide tax advice, however we can arrange a third party tax depreciation schedule as part of our property management service.
If you choose to reduce the scope after it has been formally agreed, we can remove the item/s from our scope of works, however our fee will remain the same. If you wish to add work to the scope after it has been signed off, this may be subject to a scope variation charge depending on
the volume of work, and whether additional tradespeople will be required.
Our Maintenance fee is not a percent based on the cost of work to be completed, it is a flat fee for our time to manage the project and coordinate
the various trades and stakeholders involved. We feel this is fair and transparent, as we are not motivated by increasing your costs
No, if it’s not practically necessary, or you don’t want to allocate funds to this work immediately after purchasing, or if the home is already tenanted at settlement, that may not be the right time for these works to be undertaken. Depending on the work itself, generally we recommend the home be vacant so works can be carried out as efficiently as possible without the need to arrange access with a tenant. We would also aim to avoid serious disruption to tenants as this can lead to disputes or an unwanted vacancy. Our service can be engaged at any point in time when it makes sense for you and the property.
Still have questions?
Customer Testimonials
"We are currently enjoying renovating our investment property with Anthony prior to renting it out in the next few weeks. We would genuinely recommend Milk Chocolate for anyone looking for an end-to-end service with low-stress & low-touch."
"I can't speak highly enough of the work they have done for me managing a renovation project and also my rental property. I recommend Milk Chocolate without hesitation for any renovations, purchasing property, managing rentals, etc. They not only know their stuff, they are a great bunch of people!"
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